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Our Newsletter


Shipping & Returns

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Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some items, and some products cannot be shipped to international destinations. Sound Vision does not offer free international shipping; orders to be shipped outside the United States are assessed the applicable shipping costs, and any resulting import tax or tariff assessed will remain the responsibility of the customer.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

The shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. Small items, such as individual CD/DVD media or lightweight soft cover books, which can be shipped USPS First Class, will have weights rounded up to the next full ounce instead.

Also, please note that while Sound Vision offers free shipping within the USA on orders of at least $75.00, and on Adam's World DVDs in any quantity, free shipping does not apply to large purchases made by a retailer, Masjid, school, etc. where a discount is given on the retail prices. In addition, orders involving excessively heavy items (e.g. decoration kits) are also not eligible. Such items will indicate on the detail page that the actual shipping cost will be charged due to the weight.


Returns Policy

You may return any new, unopened products purchased on SoundVision.com within 15 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). No special RMA number is required - only the order number from the original purchase should be written on the outside of the box.

You should expect to receive your refund within 2 weeks of giving your package to the return shipper. This time period includes the transit time for us to receive your return from the shipper, the time it takes us to process your return once we receive it, and the time it takes your bank to process our refund request.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.